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Mannatech stands behind the quality of its products and your satisfaction. If for any reason you try our product and are not completely satisfied, you may return it within 90 days of purchase for an exchange or refund of the product price and applicable tax.
To return used product for a refund you must:
- Complete the Return Authorization Request Form available in the Mannatech Resource Library.
- Comply with instructions found on the:
- Return Authorization Request Form
- Return empty or unused bottles in a package to Mannatech.
- You are responsible for return shipping costs, any insurance and tracking your return shipment package should it become necessary.
For a period of 90 days from the date of purchase, Mannatech will exchange for equal value any unopened, undamaged, restockable product (i.e., clean bottles) as follows:
- All exchanges will be done on a one-for-one, equal value basis.
- No exchange for opened or dirty bottles.
- The Company will pay the return postage for product going back to the customer.
NOTE: Retail Customer: Contact Customer Care [1-800-281-4469] within 30 days of purchase to obtain a Return Authorization Number and Product Return Form.
Shipping – Delivery Information
Mannatech makes every effort to ship orders within 24 hours of receipt, excluding weekends and holidays. Please:
- Inspect the package upon arrival for any damage and report the damage within seven (7) days.
- Review the order (compare package content against the packing slip) for accuracy and items that may be on backorder. [At no additional cost, backordered items are shipped separately as soon as they arrive at the warehouse.] Report all incomplete or inaccurate shipments within seven (7) days.
In the event your order does not arrive within ten (10) business days, contact Customer Service. Please have account number, order number, and shipment information available for the Customer Service Representative.